At Casino Plus, your privacy is more than a legal obligation – it is a core value. This document clearly explains how we collect, use, store, and protect the personal information of every Malaysian player.
Our commitment to your privacy is built on six core pillars that we do not compromise on.
All data transmitted between your device and Casino Plus servers is protected with 256-bit SSL encryption – the same technology used by Malaysia's leading banks.
Casino Plus has never sold, rented, or traded our players' personal information to any third party for commercial purposes, and we never will.
Casino Plus only collects information that is strictly necessary to provide our services, process transactions, and keep your account secure.
You have the right to access, correct, or request the deletion of your personal data at any time. Casino Plus respects and facilitates the exercise of these rights.
The Casino Plus Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are protected under law.
We explain clearly and in plain language what we do with your data. There is no confusing legal jargon or hidden terms in this policy.
📖 How to Read This Document: The Casino Plus Privacy Policy is written in plain, easy-to-understand language for all Malaysian players. We deliberately avoid complex legal jargon so you can clearly understand your rights and how we manage your data.
Welcome to the Casino Plus Privacy Policy. This document explains how Casino Plus collects, uses, stores, and protects personal data through the casinoplus-play.com platform ("Platform").
Casino Plus understands that your trust is our most valuable asset. Malaysian players rely on us not only for a safe and fair betting experience, but also to handle their personal information with the utmost responsibility. We take that trust seriously.
This Privacy Policy applies to all your interactions with Casino Plus, including when registering an account, making deposits via Touch 'n Go eWallet, GrabPay, or FPX, playing live casino games or slots, contacting our customer support team, and any other communications with Casino Plus.
By using the Casino Plus Platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of Casino Plus services and contact us to discuss account closure options.
Casino Plus collects various types of personal information depending on how you interact with our platform. Below is a comprehensive overview of the data we collect and the purposes for which it is collected:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Identity verification (KYC) & legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Data | Bank account details, e-wallet account holder name | Deposit & withdrawal processing |
| Activity Data | Betting history, games played, session duration | Product improvement, fraud detection |
| Technical Data | IP address, device type, browser, operating system | Platform security, experience optimisation |
| Communications Data | Live chat records, support emails, feedback reviews | Customer support quality improvement |
Data Minimisation Principle: Casino Plus only collects information that is genuinely necessary to deliver our services. We do not collect data beyond what is needed for the stated purposes.
The personal data we collect is used responsibly and only for the following legitimate purposes:
Casino Plus does not sell, rent, or trade our players' personal data. However, there are limited circumstances in which we may need to share certain information:
⚠️ Our Guarantee: Casino Plus has never shared, and will never share, your personal data with third-party advertising companies, data brokers, or any other party for marketing purposes without your explicit consent.
Casino Plus invests seriously in security infrastructure to ensure your data remains protected at all times. The security measures we have in place include:
Important Note: While Casino Plus takes all reasonable precautions, no security system is entirely foolproof. You also play a role in keeping your account secure — use a strong password and never share your login credentials with anyone.
Casino Plus retains your personal data only for as long as necessary for the purposes set out in this policy, or as required by Malaysian law:
Once the retention period has expired, or upon receipt of a valid data deletion request from you (subject to legal obligations), Casino Plus will securely delete or anonymise your personal data.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Casino Plus's own policies, you have the following rights with respect to your personal data:
You have the right to request a copy of the personal data Casino Plus holds about you. We will process your request within 21 working days.
If any of your information is inaccurate or out of date, you have the right to request that Casino Plus correct it promptly.
You may request the deletion of your personal data, subject to applicable legal record-keeping obligations.
You may withdraw consent for data processing at any time, particularly for marketing communications.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing or profiling purposes without needing to provide any justification.
To exercise any of the rights above, please contact Casino Plus by email at privacy@casinoplus-play.com or via our platform's live chat. We will process your request in accordance with established procedures.
Casino Plus uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. Please note, however, that disabling essential cookies may affect the functionality of the Casino Plus platform. For more information on managing cookies, refer to your browser's help documentation.
Casino Plus operates from Malaysia and players' personal data is stored primarily on servers located in Malaysia. However, in certain circumstances, data may be processed or stored in other countries by our service providers.
When data is transferred outside Malaysia, Casino Plus ensures that equivalent protection meeting Malaysian standards is maintained through:
Casino Plus strictly does not provide services to individuals under the age of 18. We do not knowingly collect personal data from minors.
All prospective new users are required to confirm they are 18 years of age or older during the registration process. Casino Plus reserves the right to request age verification documents at any time, and any account found to belong to an underage user will be terminated immediately.
To parents and guardians: If you suspect that your child under the age of 18 has registered a Casino Plus account, please contact us immediately at privacy@casinoplus-play.com. We will take prompt action to investigate and close the account.
Casino Plus reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or player feedback.
When we make material changes, Casino Plus will:
Your continued use of the Casino Plus platform after any amendments take effect will be considered acceptance of the revised policy. We encourage you to review this page periodically.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy Casino Plus for a full overview of our commitment to Malaysian players.
If you have any questions, concerns, or requests regarding the Casino Plus Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
Casino Plus is committed to responding to all privacy-related enquiries within 5 working days. For formal data subject rights requests, please allow up to 21 business days in accordance with Malaysia's PDPA requirements.
Complaints to the Personal Data Protection Commissioner: If you are dissatisfied with how Casino Plus has handled your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
Casino Plus is fully committed to protecting your privacy. Register an account today and enjoy a safe, fair, and fun gaming experience alongside more than 500,000 Malaysian players who trust us.